Information page hero New


Child Safety


Kara Family Violence Service is committed to child safety and the best interests of children and has a zero tolerance for child abuse. Kara Family Violence Service will adhere to the requirements of the child safe standards by:

  1. Embedding a culture of child safety through effective leadership
  2. Making a commitment to child safety with a policy or statement
  3. Having a clear code of conduct that establishes appropriate behaviour with children
  4. Screening, supervision and training for staff, to reduce the risk of child abuse
  5. Clear processes for responding to and reporting suspected child abuse
  6. Identifying child abuse risks and ways to reduce them
  7. Empowering children to share their feedback and experiences about feeling safe

Kara Family Violence Service is committed to building a child safe culture across the whole organisation. In particular Kara Family Violence Service will:

  • Provide a culturally safe environment for Aboriginal and Torres Strait Islander children, children from CALD backgrounds and children with a disability
  • Provide training to staff on identifying child abuse risks
  • Ensure recruitment and Human Resource practises provide effective screening
  • Promote the safety of children
  • Prevent child abuse
  • Ensure effective processes are in place to respond to and report allegations of child abuse
  • Encourage children to 'have a say', especially on issues that are important to them or about decisions that affect their lives

Rights and Responsibilities


Kara Family Violence Service welcomes all forms of feedback. Feedback, both positive and negative, is used by Kara Family Violence Service to improve the service we provide.

To provide feedback on our service please call 1800 900 520 or send us an email at

You may use an advocate to speak on your behalf if preferred.

If you are not happy with the outcome of your feedback you can ask for it to be reviewed, or you can contact The Homelessness Advocacy Service (HAS) on (03) 8145 6200

Kara Family Violence Service Client Rights and Responsibilities

Your rights include:

  • To be respected and feel safe
  • To have your culture, sexuality, sexual orientation or identity, disability or other diversity respected
  • To have your privacy protected unless there is a risk to yourself or others, or we are required by law to disclose information
  • To be treated as an individual, receive information about your options and decide if it is right for you
  • To involve an advocate of your choice
  • To make a complaint or provide feedback about Kara Family Violence Service and receive a response

Kara Family Violence Service acknowledges the distinct cultural rights of Aboriginal people under the Victoria Charter of Human Rights, including the right to:

  • Enjoy identity and culture
  • Maintain and use language
  • Maintain kinship ties
  • Maintain a distinctive spiritual, material, and economic relationship and connection with the land and waters and other resources

Your responsibilities include:

  • To respect others including Kara Family Violence Service staff
  • To adhere to Kara Family Violence Service client agreement and rules
  • To work with your Kara Family Violence Service practitioner to develop a case plan
  • To be honest with your Kara Family Violence Service practitioner so you can be safe and supported
  • To keep appointments or ring and cancel if necessary

Victims Charter


Kara Family Violence Service has obligations to victims of crime under the Victorian Victims' Charter Act.

The objectives of the Victims’ Charter are to:

  • Recognise the impact of crime on the victims of that crime, including the impact on members of victims' families, witnesses to the crime and in some cases, the broader community
  • Recognise that all persons adversely affected by crime, regardless of whether they report the offence, should be treated with respect by all investigatory agencies, prosecuting agencies and victims' services agencies and should be offered information to enable them to access appropriate services to help with the recovery process
  • Recognise that a victim of crime has an inherent interest in the response by the criminal justice system to that crime, giving rise to the rights and entitlements set out in the Victims' Charter, and to acknowledge the victim's role as a participant, but not a party, in proceedings for criminal offences
  • Help reduce the likelihood of secondary victimisation by the criminal justice system

Victims Charter Principles aim to ensure that all people affected by crime are treated with courtesy, respect and dignity and have their particular needs or differences taken into account:

  • Be treated with courtesy, respect and dignity
  • Be treated as a participant in the criminal proceeding
  • Be provided with information in a way that you could understand it and in the way that you prefer
  • Be informed about services to help you
  • Be informed about investigation of the crime
  • Be informed about prosecution of the accused
  • Be informed about the trial process, being a witness, court dates, attendance at court, the court outcome and any appeals
  • Be informed about bail applications and any bail conditions imposed, including those that may affect your safety
  • Be asked your views about prosecution of the accused
  • Be protected from unnecessary contact with accused at court
  • Have an opportunity to write a Victim Impact Statement at sentencing
  • Have your property handled respectfully and returned
  • Have an opportunity to apply for financial assistance
  • Be informed about a convicted offender’s sentence, transfer, release or escape from jail if you are on the Victims Register
  • Have an opportunity to provide written submissions to a parole board
  • Have your personal information kept private unless the law allows for it to be shared

As a victim of crime, you can expect to be treated with courtesy, respect and dignity by Kara Family Violence Service practitioners. If you feel you have been mistreated by Kara Family Violence Service or another service in relation to victims of crime, you can:

  • Speak with Kara Family Violence Service Team Leader or Manager on 1800 900 520
  • Contact the Victims of Crime Helpline on 1800 819 817 and ask for the Victim’s Charter Complaints Officer
  • Contact the Victims of Crime Commissioner's office on 1800 010 017

Cultural Diversity Statement


Kara Family Violence Service was founded to provide support for women from a multicultural background. Annually we support women from different cultures as well as aboriginal women and children, members of the LGBTIQA+ community and women and children with disabilities.

At Kara Family Violence Service we aim to provide a supportive and inclusive environment to ensure that all people are provided the opportunity to contribute, have access to and participate in our programs and services.

We appreciate the richness of experience our multicultural staff and clients bring to Kara Family Violence Service.

We pledge to lead and model an organisational commitment to the promotion of cultural safety, to build respect for the experience of the individual, ensure fairness and dignity in our interactions with all people and to foster an environment free from discrimination.

We will do this by challenging our thoughts, perceptions and beliefs, by providing ongoing training and development and by ensuring that we have no tolerance for bigotry, prejudice or intolerance of difference.